Privacy Policy

Privacy Policy

At Optal Financial dba Optal Home Loans (referred to as "Optal" or "we") we value the trust you have placed in us and we are committed to earning and maintaining your confidence. We understand there is certain information you do not want to share with everyone and we share your concern about safeguarding the information you provide to us. This Notice contains details on the measures we have taken to safeguard your nonpublic personal information and is provided to you based on the Privacy of Consumer Financial Information Act.

Information Collected

We only collect nonpublic personal information about you that we believe will be necessary or useful in order to conduct business with you. We also collect information in order to notify you about products, services and/or other opportunities we think will be of interest to you. This information may be collected from a variety of sources, such as the following:

1. Information provided by you in applications or other forms, in connection with obtaining a mortgage loan. Examples of such information include your personal address, phone number, e-mail address, social security number, birth date and any other nonpublic personal financial information.
2. Information obtained from a consumer reporting agency. An example is your credit report including credit score and other data related to your creditworthiness.
3. Information about your transactions with us or others. Examples of this information include verification of employment, verification of account balances and histories, loan balances, property insurance coverage, payment experiences and parties to your transactions.

Security Procedures to Protect Customer Information

Access to our systems containing nonpublic personal information is only provided to those employees and agents whom we determine need it for the purpose of providing products and services to you. We maintain physical, electronic and procedural safeguards that comply with federal standards to guard your nonpublic personal information.

Maintenance of Accurate Information

We make every effort to ensure your information is as currently accurate and complete as possible. If you ever find that our records or are not current or inaccurate, please give us a call at (888) 572-9820. If the record is within our control, we will correct the information.

Information Sharing with the Optal Family

There are times when we will share a portion of your nonpublic personal information with our affiliated companies that we may acquire or create in the future. We will only do so in order to improve and develop our products and services and provide you with superior service and inform you of product or service opportunities that may be of interest to you.

Information Sharing with Third Unaffiliated Parties

Optal does not sell customer lists or other information about our customers. We do not disclose nonpublic personal information about you to anyone, except as permitted by law or described as follows:

We may share nonpublic personal information about you with companies that perform marketing services on our behalf, third party service providers and financial institutions with whom we have joint agreements. Our agreements with these companies are subject to confidentiality provisions and restrictions that prohibit using the information beyond the performance of specific services.

All questions and/or suggestions about Optal's privacy policy are welcomed. Please contact Ninh Thu Do at (888) 572-9820 or e-mail at nthudo@optalhomeloans.com.

This policy applies to the companies within the Optal Family; Optal Financial DBA Optal Home Loans. Optal reserves the right to modify or amend its privacy policy from time to time and without notice. Any significant changes will be posted on our website.